Collection and Use of Personal Information
Information We Collect and How We Use It Vektor Solutions (“we,” “us,” or “our”) collects personal and protected health information (PHI) necessary to provide AI-powered medical billing and revenue cycle management (RCM) services. This includes patient demographic data, insurance details, billing records, and provider information submitted by our clients. We use this information solely to process claims, manage billing workflows, and deliver accurate RCM services on behalf of healthcare providers. All data collection and processing is conducted in strict compliance with the Health Insurance Portability and Accountability Act (HIPAA), applicable state privacy laws, and any Business Associate Agreements (BAAs) executed with our clients. We do not sell, rent, or trade personal or health information to third parties for marketing or any other commercial purpose.
Data Security and Storage We are committed to safeguarding the confidentiality and integrity of all data entrusted to us. Vektor Solutions employs industry-standard technical and organizational safeguards, including end-to-end encryption, secure access controls, multi-factor authentication, and regular security audits, to protect personal and health information against unauthorized access, disclosure, or loss. Data is stored on secure, HIPAA-compliant infrastructure and is retained only for as long as necessary to fulfill the purposes outlined in our service agreements or as required by law. In the event of a data breach, we will notify affected parties in accordance with applicable legal obligations and take immediate corrective action.
Your Rights and Contact Information Individuals whose information is processed through our platform have the right to request access to, correction of, or deletion of their personal data, subject to legal and contractual limitations. Healthcare providers and patients may exercise these rights by contacting their respective covered entity, who is responsible for managing such requests in accordance with HIPAA. For general privacy inquiries, concerns, or to report a potential data issue related to Vektor Solutions’ services, please contact us at info@veksol.com. We reserve the right to update this Privacy Policy at any time; any material changes will be communicated via our website at www.veksol.com. Continued use of our services following such updates constitutes acceptance of the revised policy.